A pair of wooden shutters closed and bolted from the inside.

whose deadlines these actually are

Vacation Package Refunds, Changes and Cancellation

Vacation package refunds are decided by whoever is holding your money, and that is never this company. Their deadlines reach you before you agree to anything.

Ask what a trip costs +1 (719) 473-6182

Read this line first

You do not pay this agency. Your money goes to the airline, the hotel, the ship or the tour company, directly, and it sits with them until you travel.

Whatever finds its way back is therefore returned by them, under terms of their own drafting. A deadline nobody here imposed cannot be shifted from here; a charge nobody here collects cannot be waived from here; a sum nobody here held cannot be repaid from here. An agency claiming otherwise is mid-pitch.

The calendar, in order

While you are still thinkingNothing is owed and nothing is taken. Walking away costs you nothing and nobody chases you afterwards
The day you agreeTheir rules start, in full, exactly as printed in your proposal. The deposit is usually taken now and is usually not refundable
Ninety days outOn most of these ten the balance falls due somewhere between ninety and sixty days ahead. The exact day is on your proposal, not on this page
Sixty days outPast this point most of these suppliers retain most of the money. On the ship and on the sleeper circuit, all of it
Inside a fortnightName changes stop being possible on the rail and river trips, because the berth is issued to a name
On the dayA missed departure is a cancellation, and it is the one case where nothing at all comes back

What the rhythm changes

This is where a general cancellation page stops being useful, because the four rhythms behave differently.

One hotel: The simplest to unwind. One supplier, one deadline, and a room that can usually be released as a whole
Two hotels: Two deadlines, and they are rarely the same day. Canceling half a trip is possible more often than people expect and is worth asking about
Touring: The hardest, because a driving route is a chain of small bookings and each one has its own rule. Some release, some do not
The bed travels: The least forgiving. A cabin and a berth are inventory that cannot be resold late, so the money is usually gone at sixty days and entirely gone at thirty

When the supplier is the one who cancels

Their rules decide what you are owed, and those rules were in your proposal before you committed to anything. This desk chases it, keeps every message in writing, and says plainly when it thinks you are being handled badly. Paying it out of our own pocket is the one thing that is not possible.

Four things you will not be told here

That the deadlines are flexible: They were set by somebody else and only that somebody can move them. Saying otherwise would be advertising a power this firm has never held
That the money always comes back: It plainly does not, and the calendar above says when it stops
That amendments cost nothing: Some do and some are expensive. Which is which is on your proposal, in their words, before you commit
That cover would rescue it: Not sold here, not suggested here, and not a subject this desk gives an opinion on

Nothing on this site is run by the company that sells it. Thistle Crossing puts trips together and hands them to the airlines, hotels, ships, rail companies and tour operators whose job it is to carry them out. Not one bed, one seat, one hull or one guide belongs to this company. The firm doing the carrying is named on your written proposal, works to rules it wrote itself, and bills you without this desk touching the money.

Which rules a few things out, and they are worth stating rather than implying. Nobody here flies anything, sails anything or lets a room. No department of any government has appointed, approved or endorsed this firm, and no page claims otherwise. Cover for your trip is somebody else's business and so is the paperwork that gets you over a border. There is no way to pay through these pages and no card number is ever stored.